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Progressive enterprises is the licensed owner of the brand and the website zio basket (”The Site”) & zio basket (“The Android & iOS app”). Progressive enterprises respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Progressive enterprises on the Site/App. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy/terms & conditions carefully. By accessing the services provided by the Site/App you agree to the collection and use of your data by Progressive enterprises in the manner provided in this Privacy Policy & terms & conditions.

By using zio basket services, you agree that you have read, understand and agree to these terms & conditions. You also agree to review this agreement periodically to be aware of Modifications to the Agreement, which, modifications zio basket may make at any time. Your continued use of this Site will be deemed your conclusive acceptance of any Modified Agreement.

Any offer is valid for new customer or first sign ups, means new Email ID, Phone/contact number and address. If any of these is repeating in our records then zio basket team will consider it as repeated customer.


By accessing the site, app and/or providing personal data to zio basket, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by zio basket in accordance with this Policy. If you do not consent to the terms of this Policy, please do not access the site, app or provide your personal data at zio basket.

zio basket does not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with Zio basket (“Account”). If you are under 18, please do not use the Site or App, or attempt to register an Account or send any personal data about yourself to us.

2. What is Personal Data?

A data about a person who can be identified (i) from that data, or (ii) from that data and other information to which zio basket has or is likely to have access.

3. What personal data does zio basket collect?

We gather various types of personal data of our users and customers, as explained more fully below.

Zio basket collects personal data that you voluntarily provide to us, whether through the site/ app or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the site or app, or in the course of obtaining the services provided by Zio basket, you may be required to provide certain personal data such as your full name, email address, address, mobile number and other personal information, in order to access or use certain features or services of the site or app, or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a context, promotion or survey, fill up a form, provide comments, suggestions or feedbacks, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site or App, or to obtain certain services from us.

In addition, zio basket collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, zio basket will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Zio basket interests.

As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorized access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorized password use.

Zio basket understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Zio basket does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Zio basket hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site or App. This information allows us to better administer the Site and App, and provide a more tailored and user-friendly service to our Site visitors and App users. Cookies also enable you to use or access certain features or services of our Site or App, including the shopping cart and checkout features. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. Cookies are small data files that are sent to your browser from our Site or App and are stored on your computers or devices hard drive.

Each time you visit our site or app from the same computer or device, the cookie will be retrieved from your computer or device, enabling our site or app to recognize your computer or device as having previously visited our site or app and thereby increase the functionality of our site or app on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our site or app.

Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner on email id :- [email protected] or call us on 8252555000

zio basket reserves the right to amend the prevailing Security, Privacy Policy, Price of product(s), running offer(s) at any time and will place any such amendments on this site or app without prior notice.

Products listed on the Site will be sold at less than MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher on the date of delivery additional charges will be applicable.

As part of our registration process we may collect the following personally identifiable information about you: name including first and last name, email address, mobile phone number, and contact details Postal code demographic profile (like your age, gender, occupation, education, monthly income, no of members in family, address etc.) may also collect the following information: about the pages on our site you visit/access the links you click on our site the number of times you access the page.

You will be asked to create a password when you set up an account with us. You will be solely responsible for all activities and orders that occur on your account, so please ensure that you keep your password confidential and do not disclose it to anyone else. If you know or suspect that someone else knows your password, either you can change it from the website or notify us immediately by either by calling or through the Contact-US page.

Prices and offers are subject to change without any notice. zio basket reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or Out of Stock status. This shall be regardless of whether the order has been confirmed.

The content of the website is protected by copyright, trademarks, database and other intellectual property rights owned by Progressive Enterprises on behalf of zio basket. Please ensure that the details you provide upon registration are accurate and complete so that we can serve you better. If there are any changes to the information you provided to us when registering, please notify us as soon as possible so that we can update your personal details. zio basket reserves the right to decline a customer registration or suspend or cancel a customer's account at any time at our sole discretion, and we reserve the right to terminate your access to all or part of our services at any time without notice.

That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company/Firm for re-delivery of the product(s) shall be borne by you.

You agree to use the services provided by the Company/Firm for lawful purposes only, and comply with all applicable laws and regulations while using / accessing and transacting on the Website or App You will provide authentic and true information in all instances where any information is requested of you. The Company/Firm reserves the right to confirm and validate the information and other details provided by you at any point of time. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company/Firm shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.

Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the website or app, you agree to be bound by the conditions of sale included in the item’s description without exception.

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the website or app or otherwise disclosed, submitted or offered in connection with use of the website or app (collectively, the Comments) shall be and remain the property of the Company/Firm. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company/Firm of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company/Firm shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise. The Company/Firm will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any

Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company/Firm is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Marketplace will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Marketplace will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company/Firm does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Website or App. You hereby grant the Company/Firm the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company/Firm and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.

The Company/Firm, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Website or App. Access to or use of the Website or App does not confer and should not be considered as conferring upon anyone any license, sublicense to the Company/Firm’s intellectual property rights. All rights, including copyright, in and to the Website or App are owned by or licensed to the Company/Firm. Any use of the Website or App or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company/Firm

You may not modify, distribute or re-post anything on the Website or App for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company/Firm, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Website or App. Access to or use of the Website or App does not authorize anyone to use any name, logo or mark in any manner. References on the Website or App to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company/Firm’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

The Company/Firm is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.

The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws there under.

Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company/Firm. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Patna and the language of the arbitration shall be English.

Subject to the aforesaid, the Courts at Patna shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.