RETURN & EXCHANGE
Our goal is to make you happy! If you are not 100% satisfied with your purchase for any reason, please email us at [email protected] or call us at 8252555000 within 7 days of your delivery date and we’ll do our best to assist you in resolving the matter.
Customers are requested if they are not satisfied with our fruits, vegetables, frozen items, dairy products etc. customer can return these products/ categories items at the time of delivery only. After successful delivery of these items/categories products It is not possible to return or exchange these products as per our service policy. Also, if any branded items found unpacked or not up to the mark it isn’t possible to exchange or returns that product.
We’re sorry! We strive to inform you beforehand if an item you have ordered will be unavailable before we deliver your order. Rest assured that you will not be charged for products that you did not receive. Please check your final invoice that will be emailed/call/SMS to you within 2 hours of your delivery confirmation to ensure that it has not been included in your total charge. However, if your final invoice reflects that you have been charged for the missing item(s), please contact our Customer Support Service at 8252555000 or [email protected] You will either receive a refund on your original method of payment or a Zio basket credit for a future purchase.
We ask that you please check your order upon delivery. If you’re not completely happy with your products, please email us at [email protected] or call us at 8252555000 within 7 days from your delivery date and we’ll assist you from there.
We understand that life can be unpredictable and plans can change. However, if you are not present for your delivery slot, it has an impact on our resources and costs, which in turn means that we are unable to serve you and your fellow customers to the best of our ability. If you know that you will not be home for your delivery at least 1 hours ahead of time, you can mail us :- [email protected] or call :-8252555000 to select a new delivery slot.